ACUI has created new packages of educational resources that can be used on your campus for student and staff training, whether conducted online or in-person. Resources include videos, handout materials, facilitation guides, and knowledge checks.

The training tools in these content packages have been refreshed in 2021 to include more videos and resources within the two categories below, adding a focus on personal wellness and stress management.


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Instructions for accessing the resources will be sent to you via email or you can access here.

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College Union and Leadership Foundations

Price: $250

Support the learning and development of your student employees through this package that provides resources to use in your training on the role of the college union, mission models of college unions, leadership vision and values, components of inclusive spaces, and personal wellness.

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College Union and Leadership Foundations

Intended Learning Outcomes
  • Reflect on the role that the college union plays on campus, including how different mission models for organizations across higher education.
  • Explore the purpose of vision and values in leadership, including how one’s values are seen through their actions.
  • Understand the dimensions of diversity and identity that influence how to create welcoming environments for learning and inclusion.
  • Enhance understanding of factors of personal wellness and what one needs for self-care.
Resources
  • Role of the College Union Facilitation Guide and Handouts
  • Videos for the Role of the College Union and Mission Models for College Unions
  • Vision and Values Facilitation Guide and Handout
  • Video for Vision and Values
  • Inclusive Spaces Facilitation Guide and Handout
  • Video for Inclusive Spaces
  • Wellness Wheel Facilitation Guide and Handouts
  • Video for Wellness Wheel & Holistic Wellbeing
  • Knowledge Check and Assessment Template
  • Reference List

Customer Service and Interpersonal Skills

Price: $250

This content package supports student learning in the areas of trends in customer service, strategies for overcoming instances of service failure, communicating across differences, handling challenging situations, and supporting team members through stress.

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Customer Service and Interpersonal Skills

Intended Learning Outcomes
  • Understand current trends in the customer service industry.  
  • Identify strategies for dealing with different types of frustrated customers, including a process for overcoming service failure.  
  • Explore communication skills to interact with and create space for people different from their own identities.
  • Consider approaches for caring and supporting others during times of stress.
Resources Included
  • Customer Service Skills Facilitation Guide
  • Videos for Trends in Customer Service and Overcoming Service Failure 
  • Inclusive Strategies in Customer Service Facilitation Guide and Handouts
  • Videos for How to Create Equitable Environments and Alternatives to Calling the Police
  • Organizational Support through Stress Facilitation Guide and Handout
  • Video for Organizational Support and Stress First Aid
  • Knowledge Check and Assessment Template
  • Reference List
Purchasing this content allows one access point to the package(s), which grants permission for the use and distribution of included resources for the sole purpose of providing training within the higher education institution at which the purchaser is employed. Permission and access are granted through July 31, 2022, at which point the content will be evaluated for its relevance and potential future availability.

2021 ACUI Annual Conference Library

Archived resources from this 2021 virtual event—including video recordings, presentation materials, and transcripts—are now available. Current registrants can access the library when logged in to the site. Those who were not registered for the event can sign up for access here.

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2020 Virtual Regional Conferences Library

Featuring videos from select sessions presented during the 2020 virtual regional events, those who had registered for an event can access all videos from all events through this new library. Contact acui@acui.org with questions regarding access to the resources.

Access Regional Library