ACUI has created new packages of educational resources that can be used on your campus for student and staff training, whether conducted online or in-person. Resources include videos, handout materials, facilitation guides, and knowledge checks.


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College Union and Leadership Foundations

Price: $250

Support the learning and development of your student employees through this package that provides resources to use in your training on the role of the college union, mission models of college unions, leadership vision and values, and components of inclusive spaces.

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College Union and Leadership Foundations

Intended Learning Outcomes
  • Reflect on the role that the college union plays on campus, including how different mission models for organizations across higher education.
  • Explore the purpose of vision and values in leadership, including how one’s values are seen through their actions.
  • Understand the dimensions of diversity and identity that influence how to create welcoming environments for learning and inclusion.
Resources
  • Role of the College Union Facilitation Guide
  • Videos for the Role of the College Union and Mission Models for College Unions
  • Vision and Values Facilitation Guide
  • Video for Vision and Values
  • Inclusive Spaces Facilitation Guide
  • Video for Inclusive Spaces
  • Knowledge Check and Assessment Template
  • Reference List

Customer Service and Interpersonal Skills

Price: $250

This content package supports student learning in the areas of trends in customer service, strategies for overcoming instances of service failure, communicating across differences, and handling challenging situations.

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Customer Service and Interpersonal Skills

Intended Learning Outcomes
  • Understand current trends in the customer service industry.  
  • Identify strategies for dealing with different types of frustrated customers, including a process for overcoming service failure.  
  • Explore communication skills to interact with and create space for people different from their own identities.
Resources Included
  • Customer Service Skills Facilitation Guide
  • Videos for Trends in Customer Service and Overcoming Service Failure 
  • Facilitation Guide for Inclusive Strategies in Customer Service
  • Video for How to Create Equitable Environments
  • Video for Alternatives to Calling the Police
  • Knowledge Check and Assessment Template
  • Reference List

Health, Wellbeing, and Care

Price: $250

The current pandemic caused significant shifts in facility and event operations and highlighted the importance of well-being and community care. Topics covered in this package include common language related to COVID-19, encouraged practices for facilities and events, components of holistic well-being, and strategies for supporting those experiencing stress.

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Health, Wellbeing, and Care

Intended Learning Outcomes
  • Understand common phrases associated with the current pandemic. 
  • Consider recommendations for how to safely manage events and facilities to maintain community health during COVID-19.
  • Identify components of personal wellness, as well as approaches for caring and supporting others during times of stress.
Resources Included
  • Community Health Facilitation Guide
  • Ideas for Common COVID-19 Phrases and COVID-19 Recommendations for Events and Facilities
  • Mental Health and Wellness Facilitation Guide
  • Video for Wellness Wheel & Holistic Well-being
  • Video for Community Care and Stress Support
  • Knowledge Check and Assessment Template
  • Reference List

Bundle All Three Packages

This bundle will provide a discounted rate of $600 to obtain access to all three currently available content packages: College Union and Leadership Foundations; Customer Service and Interpersonal Skills; and Health, Well-Being, and Care.

Coming Soon

Purchasing this content allows one access point to the package(s), which grants permission for the use and distribution of included resources for the sole purpose of providing training within the higher education institution at which the purchaser is employed. Permission and access are granted through July 31, 2021, at which point the content will be evaluated for its relevance and potential future availability.