On the Job with Greg Kirby
What is one project or innovation you’re proud to have helped implement?
I have been working with our team to upgrade our reservations system and processes. We have utilized a multilevel approach to include finding ways for efficiency, increasing staffing, and upgrading the current events management system software from Professional to Enterprise with Virtual. Managing more than 800 student organizations and 400 departments on the UGA campus is a huge job and with these new changes, my goal is make the process more efficient for our customers and my staff.
What is the biggest lesson you’ve learned working in the profession?
Our purpose is to serve students. They are the reason we do what we do. Students are here to learn, study, and experience new and different opportunities that will enhance their growth and development. I remember my own college experience, the people I met, and the ways in which I grew in those four years. Each opportunity prepared me for the future. I take those lessons into my work every day. With each event I coordinate or when I am training staff, I am reminded that what we do is contributing to an individual student’s success.
When working with events, what factor is most likely to make or break its success?
The most challenging aspect of working in technical services is the high demand from across campus. Here at UGA, not only do we maintain and run all the technical equipment in the student center, but because of our highly skilled professional staff members, our department is highly sought after to provided technical support of larger university events such as commencement, groundbreakings, and large-scale concerts.
Describe a memorable day on the job.
Recently, the student center hosted our annual Student Staff Training Day. We offer training in customer service, personal strengths, and personal development. It is great to see the core of what we as student affairs professionals instill in our students manifest in a full day of training. A highlight of the day is the interaction with the entire building staff in one setting, which doesn’t happen often throughout the course of the year. Right before lunch, we all gather on the large staircase in the student center and take a group photo together. That moment to me is the highlight of the day.