ACUI encourages applications from candidates with diverse cultural backgrounds.

Requirements: 

  • Appreciate the value of a college education
  • Know how to be professional but have fun
  • Enjoy a work environment where every day is different and presents new opportunities 
  • Be comfortable with knowing the goal but charting your own course
  • Understand that communication is leadership, so we expect you to communicate and lead
  • Demonstrate a willingness to take on the adventure of learning new software and navigating databases 
  • Be humble yet self-confident
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Educational Program Manager

The educational program manager will serve as an account manager to provide client support for currently managed associations and is positioned to support new associations seeking services from Atria (a separately held LLC staffed by ACUI). As a primary point of contact for an account, this professional will manage volunteers, implement events, and support programmatic efforts. As a member of the Education Department, this professional will also manage the planning and execution of assigned events, programs, and services for ACUI, as assigned annually.
Position Details
Tasks & Responsibilities

Event Management (35%)

  • Create and coordinate the planning, presenting, and executing of the assigned events and conferences, including:
    • Managing all on-site logistics including meeting specifications and food and beverage arrangements, adhering to deadlines.
    • Finalizing and publishing program schedules.
    • Developing event operations documents for relevant stakeholders to partner in program implementation.
    • Recruiting and confirming speakers and educational content, in conjunction with volunteers.
    • Securing necessary audio-visual equipment; troubleshoot when necessary.
    • Facilitating the production of program materials, such as signage, badges, and giveaways.
    • Launching and monitoring online registration for attendees.
    • Fulfilling commitments to sponsors for communications, advertising, and exhibit booths.
    • Preparing and distributing event evaluations.
  • Advise and support volunteer planning committees and host teams in support of events, participating in regular committee meetings.
  • Communicate effectively with a variety of stakeholder groups involved with event success, such as hotels, campus hosts, decorators, transportation services, food service providers, presenters, and attendees.
  • Serve as a primary point of contact for assigned events and conferences.
  • Create and maintain budgets, reconciling applicable conference accounts and invoices.
  • Make timely and independent decisions in the field while conducting programs.

Account Management (35%)

  • Serve as the primary point of contact for assigned Atria clients, responsible for fulfilling the required association management responsibilities, which might include tasks such as:
    • Delivering excellent customer service in support of board members, volunteers, and members. o Attending volunteer committee meetings and supporting the implementation of committee initiatives.
    • Maintaining accurate website information and implementing marketing campaigns.
    • Creating online forms and surveys to collect information.
    • Administering online learning programs, roundtables, business meetings, and town halls.
    • Managing membership renewal processes.
    • Creating and maintaining budgets.
    • Responding to member inquiries via phone lines and shared email accounts.
    • Utilizing database systems and other necessary software to maintain accurate records and provide customer service.
  • Provide regular status updates to staff and management on assigned clients.
  • Collaborate with other staff account managers to share best practices and resources.

Other Educational Efforts (30%)

  • Serve as a member of the Education Department to identify common issues and opportunities associated with delivering education and events—utilizing program evaluations, industry research, and member feedback.
  • Support seminar planning, regional conference volunteers, thought-leadership programs, online learning, designated community of practice leaders, and awards programs, as assigned annually.
  • Coordinate the effective marketing of educational programs and services in collaboration with other staff.
  • Create and maintain budgets for assigned programs, submitting annually for inclusion in the overall organizational budget.
  • Create and deliver reports on the status and effectiveness of assigned programs and services.
  • Over time this position may be modified due to changes with how ACUI operates, program growth or decline, or the need to assist other Association programs or products.

Qualifications
  • Bachelor’s degree plus minimum three years’ professional experience in association management, event planning, adult learning/instruction, or extension learning required; Master’s degree preferred.
  • Experience with or an interest in higher education professional associations is desired.
  • Experience with program development, volunteer advising, account management, virtual event/community platforms, and website content management software is a plus.
  • Ability to travel out of state three to six times a year for up to a week at a time.
How to Apply

Please submit cover letter, resume, and references to acui@acui.org. For full consideration, apply by May 8.

Working as a remote employee outside of the office is an option for this position. ACUI is not able to sponsor work authorization or employment visas at this time.

Marketing Coordinator

The marketing coordinator is responsible for the marketing presence for multiple higher education nonprofit organizations. This individual works closely with the director of outreach to develop strategy and to execute and analyze efforts. Additionally, this individual is responsible for the fulfillment of designated management contracts as needed for other associations managed.

Position Details
Task and Responsibilities

Marketing

  • Informs marketing strategy for ACUI and other managed associations.
  • Manages the production of marketing communications, including frequent production emails and e-newsletters, for ACUI and other managed associations.
  • Ensures social media presence on various outlets such as Facebook, Twitter, Instagram, and LinkedIn for ACUI and other managed associations.
  • Maintains website presence, including creating/updating content and developing page layouts, for ACUI and other managed associations. Also, serves on internal team charged with improvement of user-end website experience.
  • Oversees ACUI’s mobile app, creating guides for international and regional programs and collecting user metrics.
  • Analyzes data related to marketing efforts, including oversight of campaign success and potential growth.
  • Advises and supports Association volunteers and staff who have a role with marketing and communications for various events and services.
  • Completes additional marketing tasks as necessary, including but not limited to, designing materials, proofreading, editing videos, and writing content.

Over time this position may be modified due to changes with how ACUI operates, program growth or decline, or the need to assist other Association programs or projects.

Additional Responsibilities

  • Serves the Association in the fulfillment of designated management contract assignments.
  • Executes annual marketing and design competition.
  • Provides customer service support as needed for ACUI and other managed associations, including answering phone lines, monitoring association email accounts, and utilizing databases for registrations and updating membership data.

Qualifications
  • Bachelor's degree, preferably in marketing, business, communications, or public relations
  • Excellent interpersonal skills and enthusiasm for working collaboratively
  • Robust familiarity with social media platforms and interest in innovation
  • Ability to successfully learn and use new technology platforms
  • Previous experience or knowledge of data analytics for marketing efforts
  • Excellent organization skills with the ability to track and prioritize concurrent tasks
  • Knowledge of AP style
  • Experience with email service providers
  • Knowledge of Adobe Creative Suite preferred
  • Previous experience with a customer management system (CRM) preferred
How to Apply

Please submit cover letter, resume, and references to acui@acui.org. For full consideration, apply by May 20.

Working as a remote employee outside of the office is an option for this position. ACUI is not able to sponsor work authorization or employment visas at this time.

Member Services Representative

The member services representative coordinates office operations, supports members and staff, and is a primary customer service representative for ACUI and other managed associations. This position supports the organization through providing leadership in office operations, serving customers, maintaining accurate records, processing accounts receivable, supporting events, and developing work procedures and methods to meet changing needs of the position and office. This position is required to work within the ACUI main office, located in Bloomington, Indiana; occasional remote work is permitted.

Position Details
Tasks and Responsibilities
  • Answer main phone lines, monitor Association email accounts, and fulfill requests with proper etiquette and professionalism.
  • Maintain knowledge of various association operations, being aware of pertinent information related to membership, programs, services, deadlines, opportunities, etc.
  • Collaborate with staff on improving member service experience, including reporting system issues and inefficiencies, fixing information errors, and minimizing repeated issues experienced by customers.
  • Lead the process for all event shipments, including helping events managers collect materials, organizing inventory lists for shipments, and maintaining shipment timelines.
  • Support event managers in organizing, analyzing, and verifying event information. 
  • Work with minimum supervision, using independent judgment to make rational decisions, meet deadlines, interpret policies to answer questions, exercise discretion, and maintain confidentiality.
  • Utilize CAMS database for updating membership data, including but not limited to membership status, institutional affiliation, web login, subscription preferences, and contact information.
  • Process accounts receivable payment transactions.
  • Other duties as assigned.

Over time this position may be modified due to changes with how ACUI operates, program growth or decline, or the need to assist other Association programs or products.


Qualifications
  • Customer services experience and skills
  • Excellent communication skills both written and verbal
  • Efficient typist
  • Proficient in Microsoft Office, and have ability to learn and use other computer programs
  • Ability to multitask and to quickly understand situation, analyze, disseminate, and process information
  • Skilled in time management and office organization
  • Bookkeeping and clerical skills with the ability to efficiently process large volumes of data and material
  • Demonstrates maturity, judgment, composure under pressure, and ability to meet deadlines

Education and Experience
  • Bachelor’s degree preferred
  • Customer service experience in an office setting
How to Apply

Please submit cover letter, resume, and references to acui@acui.org.

ACUI is not able to sponsor work authorization or employment visas at this time.

Working at ACUI

ACUI provides competitive compensation, retirement matching program, health care coverage at 100% for employee, reasonable company travel policies, and an adaptable work schedule.

ACUI seeks and employs qualified persons in all jobs in a manner that does not discriminate against any person on the basis of race, color, religion, ability, sex, sexual orientation, gender identity, marital status, family status, veteran status, age, national origin, culture, appearance, generation, caste/class, ancestry, political beliefs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Although we are not average, the ACUI Central Office is an average indoor office environment with average noise levels not requiring protective equipment and an average temperature between 68° and 76° F. Some employees are required to participate in or execute events in other venues (indoor and outdoor) that may have varying conditions.