The work of this demographic accounts for a substantial part of the auxiliary-based union operations budget, and this seminar will allow professionals to learn, share, and network.

Topic addressed at this event may include:

  • Customer service
  • Maintaining customer satisfaction
  • Managing controversial events
  • Departmental structure and staffing
  • Enforcing policies and procedures
  • Technology and reservation systems
  • Improving teamwork between reservations and operations
  • Tiered approach to scheduling
  • Managing event workflow and communications

Educational programs and networking opportunities will be geared toward those who strategize, operate, sell, plan, and execute the programs in this space.