Cancellation Policies

2021 Building Managers Virtual Seminar

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Login sharing and splitting are strictly prohibited.  

All registration cancellations and refund requests must be made in writing to acui@acui.org. A full refund will be issued for cancellation request made by September 8. A $25 processing fee will apply for cancellations made between September 9 and September 20. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org. Refunds cannot be approved for cancellation requests received after September 20, 2021, to include no-shows.  

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

2021 Regional Conferences

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Login sharing and splitting are strictly prohibited. 
All registration cancellations and refund requests must be made in writing to acui@acui.org

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

Virtual Only Registration
Those registering at the virtual individual rates may cancel one week before the event and receive a full refund, or less than one week before for a refund less a $25 fee. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org. Refunds cannot be approved for cancellation requests received after the first day of the conference. Refunds will not be issued for the campus unlimited registration rates.

Hybrid Registration (Planned In-Person Attendance)
Upon written request, refund will be issued for all fees, until four weeks before event. A $75 processing charge will be assessed for institute registration canceled in writing less than four weeks before event. No refunds will be issued one week before event. If payment has been received prior to cancellation, refunds will be issued, less fees, after the conference. Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org. Login sharing and splitting are strictly prohibited.

Online Courses

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Cancellations processed up to one week prior to the program will receive a refund. No credits or refunds will be issued beginning one week prior to the program.

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

2021 Annual Conference

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Login sharing and splitting are strictly prohibited. 

All registration cancellations and refund requests must be made in writing to acui@acui.org. Those registering at individual rates may cancel through January 27 and receive a full refund, or between January 28–March 2 for a refund less a $25 fee. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org. Refunds cannot be approved for cancellation requests received after March 2, 2021, to include no-shows.

Refunds will not be issued for the campus unlimited registration rates.

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

Appropriate Behavior at ACUI Events

ACUI is committed to providing welcoming, safe, and inclusive learning environments at its conferences and events. During our programs, we want all participants to share ideas, network, and enjoy the company of others, and we recognize that our ability to create this experience depends on the behavior of all in attendance. 

Event participants, speakers, staff, volunteers, service providers, guests, and exhibitors are expected to conduct themselves according to ACUI’s core values, and the ethical standards of the profession. All members of the ACUI community are to be considerate; refrain from any demeaning, harassing, or discriminatory behavior or speech; and immediately comply with any requests to discontinue objectionable behavior. The following are examples of unacceptable behavior:  

  • Offensive, hostile, or derogatory comments. 
  • Disruptive actions unrelated to the intended purpose of the event. 
  • Conduct that demonstrates a lack of professionalism or respect for another individual.  

Individuals who witness or experience inappropriate behavior should notify a staff member immediately. Incidents can also be reported by completing this online form. ACUI reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without warning or refund, in response to any incident of unacceptable behavior.   

Bias, discrimination, harassment, or retaliation by or against any member of the Association community is strictly prohibited and will be addressed according to the policy established by the Board of Trustees. 

Videography and photography are strictly prohibited. Photos and recordings are only allowed with the permission of the presenter. Any recording or photo should respect the presenter’s rights and not be disruptive. 

Media Release

Registrants understand that they may be the subject of photographs, audio recordings, or videos that will be taken during this event and that such media will be included in ACUI’s stock files. By registering, individuals grant ACUI or its designees permission to photograph and record them, and waive compensation or approval rights to the future use of media from this event.