Cancellation Policies

Online Courses

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Cancellations processed up to one week prior to the program will receive a refund. No credits or refunds will be issued beginning one week prior to the program.

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

Student Organizations Institute 2022
  • Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. A $25 processing fee will be added to all registrations not paid in full by the first day of the institute. All registration cancellations and refund requests must be made in writing to acui@acui.org by June 3, 2022. No credits or refunds will be issued beginning June 4, 2022.
  • Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email vmoulterie@acui.org.
  • ACUI and NACA reserve exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI and NACA will determine an equitable basis for the refund or credit of a portion or all the registration fees, after due consideration of circumstances and expenditures.
  • ACUI is not responsible for cancellation of any travel, hotel, or other arrangements related to participation in this event nor any cancellation fees from those arrangements.  
2022 Aspiring Directors Institute
  • All cancellations must be received in writing sent to finance@acuho-i.org. Should an individual need to cancel, transfers of registration to another staff member at the same institution are allowed at no charge.
  • From the time of registration through June 15, 2022, registration fees will be refunded minus a $75 cancellation processing fee. Starting June 2, 2022, registration fees will be refunded minus a $325 cancellation processing fee.
  • Refunds will not be granted for no-shows. You are considered a no-show if you have not notified ACUHO-I of your cancellation by the time onsite check-in opens at the conference. Delegates assume responsibility for notification and verification of cancellation receipt by ACUHO-I.
  • Should ACUHO-I/ACUI/NIRSA cancel the 2022 Aspiring Directors Institute, registration fees paid may be refunded upon written request directed to finance@acuho-i.org within 30 calendar days of the cancellation announcement, and will be processed within 30 days of receipt. If a refund is not requested within the above referenced 30-day window, registration fees will be held as a credit to be used within 12 months of the cancellation announcement for any ACUHO-I, ACUI, or NIRSA event registration, online course purchase, membership, or product(s).
  • ACUHO-I, ACUI, and NIRSA are not responsible for cancelling any travel, hotel, or other arrangements related to participation in this event, nor any cancellation fees from those arrangements.
2022 IPDS: New Professionals Seminar
  • Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. A $25 processing fee will be added to all registrations not paid in full by the first day of the seminar. All registration cancellations and refund requests must be made in writing to acui@acui.org by July 6, 2022. No credits or refunds will be issued beginning July 7, 2022.
  • Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email tmiotke@acui.org.
  • ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all the registration fees, after due consideration of circumstances and expenditures.
  • ACUI is not responsible for cancellation of any travel, hotel, or other arrangements related to participation in this event nor any cancellation fees from those arrangements.

2022 Leading Through Change Symposium
  • Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. A $25 processing fee will be added to all registrations not paid in full by the first day of the symposium.  All registration cancellations and refund requests must be made in writing to acui@acui.org by December 8, 2022. No credits or refunds will be issued beginning June 4, 2022.
  • Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org.
  • ACUI and NCCI reserve exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI and NCCI will determine an equitable basis for the refund or credit of a portion or all the registration fees, after due consideration of circumstances and expenditures.

Appropriate Behavior at ACUI Events

ACUI is committed to providing welcoming, safe, and inclusive learning environments at its conferences and events. During our programs, we want all participants to share ideas, network, and enjoy the company of others, and we recognize that our ability to create this experience depends on the behavior of all in attendance. 

Event participants, speakers, staff, volunteers, service providers, guests, and exhibitors are expected to conduct themselves according to ACUI’s core values, and the ethical standards of the profession. All members of the ACUI community are to be considerate; refrain from any demeaning, harassing, or discriminatory behavior or speech; and immediately comply with any requests to discontinue objectionable behavior. The following are examples of unacceptable behavior:  

  • Offensive, hostile, or derogatory comments. 
  • Disruptive actions unrelated to the intended purpose of the event. 
  • Conduct that demonstrates a lack of professionalism or respect for another individual.  

Individuals who witness or experience inappropriate behavior should notify a staff member immediately. Incidents can also be reported by completing this online form. ACUI reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without warning or refund, in response to any incident of unacceptable behavior.   

Bias, discrimination, harassment, or retaliation by or against any member of the Association community is strictly prohibited and will be addressed according to the policy established by the Board of Trustees. 

Videography and photography are strictly prohibited. Photos and recordings are only allowed with the permission of the presenter. Any recording or photo should respect the presenter’s rights and not be disruptive. 

Media Release

Registrants understand that they may be the subject of photographs, audio recordings, or videos that will be taken during this event and that such media will be included in ACUI’s stock files. By registering, individuals grant ACUI or its designees permission to photograph and record them, and waive compensation or approval rights to the future use of media from this event.