Media Release and Event Cancellation Policies

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Cancellations processed up to one week prior to the program will receive a refund. No credits or refunds will be issued beginning one week prior to the program.

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment.

All registration cancellations and refund requests must be made in writing to acui@acui.org. Cancellations processed by the early registration deadline will be refunded, less a $50 processing charge. Cancellations processed between the early registration deadline and 10 days prior to the published conference start date will be refunded, less a $150 processing charge. No credits or refunds will be issued starting 10 days prior to the published conference start date.

Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org.

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all the registration fees, after due consideration of circumstances and expenditures.

• Registrants who need to cancel their registration can transfer their registration to another individual at their organization free of charge. Cancellations where no other individual is being substituted can request to have moneys either refunded or a credit can be issued to their account.
• All cancellations and refund requests are to be emailed to finance@acuho-i.org
• Refunds requests will be processed in accordance with the following guidelines:
  • Refunds processed prior to June 6 will be refunded minus a $75 processing fee
  • Refunds processed June 8 and after will be refunded minus a $75 processing fee and a $350 cancellation fee.
• ACUHO-I allows for the transfer of event registration to another person from the same institution at no cost. Contact finance@acuho-i.org to request a transfer.
• Refunds will not be granted for no-shows. You are considered a no-show if you have not notified ACUHO-I of your cancellation by the time onsite check-in opens at the conference. Delegates assume responsibility for notification and verification of cancellation receipt by ACUHO-I.

• Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment.
• All registration cancellations and refund requests must be made in writing to acui@acui.org. Cancellations processed by December 8 will be refunded, less a $50 processing charge. Cancellations process between December 9–January 26 will be refunded, less a $150 processing charge. No credits will be issued beginning January 27. If payment has been received prior to cancellation, refunds will be issues, less fees, after the conference. Exceptions will be considered on a case-by-case basis resulting from requests made in writing to acui@acui.org. 
• Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org.
  
• ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all the registration fees, after due consideration of circumstances and expenditures.
• ACUI is not responsible for cancellation of any travel, hotel, or other arrangements related to participation in this event nor any cancellation fees from those arrangements.