Cancellation Policies

Online Courses

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Cancellations processed up to one week prior to the program will receive a refund. No credits or refunds will be issued beginning one week prior to the program.

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

2020 Regional Conferences

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. A $25 processing fee will be added to all registrations not paid in full by the first day of the conference. All registration cancellations and refund requests must be made in writing to acui@acui.org no later than two days before the regional conference. No credits or refunds will be issued after the first day of the regional conference. Unpaid cancellation fees and no-shows are billed. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org. Login sharing and splitting are strictly prohibited.

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

2020 ACUI Clay Targets Summer Series
Substitutions will be accepted at any time. While substitutions are preferred, cancellations will be accepted and refunded until the first competition day. Cancellation and refund requests must be sent to Alyssa Drew at adrew@acui.org.
 
ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.
2020 Virtual Conference

All registration cancellations and refund requests must be made in writing to acui@acui.org. Individuals whose ACUI Annual Conference was transferred to the ACUI Virtual Conference can cancel their registration for credit to their ACUI account until May 19, 2020, without incurring fees. Requests received after May 19, 2020, will be processed, less the fee for ACUI Virtual Conference registration. Those requiring a full refund for Annual Conference registration should contact acui@acui.org.  

New registrations for the Virtual Conference may be canceled until May 19, 2020. Refunds cannot be approved for Virtual Conference cancellation requests received after May 19, 2020, to include no-shows. Substitutions are gladly accepted at any time; to substitute an attendee, email acui@acui.org. Login sharing and splitting are strictly prohibited. 

ACUI reserves exclusive right to modify, postpone/reschedule, or cancel this program for any reason. If there is an event cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ACUI will determine an equitable basis for the refund or credit of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

2020 Annual Conference

Payment for all fees is due at the time of registration. All fees are listed in U.S. dollars. International currency will be accepted at the exchange rate prevalent at the time of payment. Conference cancellations processed until January 31, 2020, will receive credit for all fees, less a $50 processing charge. Conference cancellations processed from February 1-14 will receive credit for all fees, less a $150 processing charge. No credits will be issued beginning February 15. No credit will be issued for tours or preconference program cancellations after February 6. If payment has been received prior to cancellation, refunds will be issued, less fees, after the conference. Unpaid cancellation fees and no-shows are billed.

Minimum numbers for tours and preconference programs must be met by February 21, 2020, to prevent cancellation. Should minimum not be met, ACUI will offer credit toward another tour or a full refund for the tour that is cancelled.

Appropriate Behavior at ACUI Events

ACUI is committed to providing welcoming, safe, and inclusive learning environments at its conferences and events. During our programs, we want all participants to share ideas, network, and enjoy the company of others, and we recognize that our ability to create this experience depends on the behavior of all in attendance. 

Event participants, speakers, staff, volunteers, service providers, guests, and exhibitors are expected to conduct themselves according to ACUI’s core values, and the ethical standards of the profession. All members of the ACUI community are to be considerate; refrain from any demeaning, harassing, or discriminatory behavior or speech; and immediately comply with any requests to discontinue objectionable behavior. The following are examples of unacceptable behavior:  

  • Offensive, hostile, or derogatory comments. 
  • Disruptive actions unrelated to the intended purpose of the event. 
  • Conduct that demonstrates a lack of professionalism or respect for another individual.  

Individuals who witness or experience inappropriate behavior should notify a staff member immediately. Incidents can also be reported by completing this online form. ACUI reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without warning or refund, in response to any incident of unacceptable behavior.   

Bias, discrimination, harassment, or retaliation by or against any member of the Association community is strictly prohibited and will be addressed according to the policy established by the Board of Trustees. 

Videography and photography are strictly prohibited. Photos and recordings are only allowed with the permission of the presenter. Any recording or photo should respect the presenter’s rights and not be disruptive. 

Media Release

Registrants understand that they may be the subject of photographs, audio recordings, or videos that will be taken during this event and that such media will be included in ACUI’s stock files. By registering, individuals grant ACUI or its designees permission to photograph and record them, and waive compensation or approval rights to the future use of media from this event.