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Student Employee Training Guide
Betsy Hawes(63664)
Posted: Tuesday, May 22, 2012 11:20 AM
Joined: 5/16/2012
Posts: 1

Hello All!

I am a graduate assistant working temporarily in the Student Activities office at MN State University, Mankato for the summer. One of my tasks is to create a training guide for the Student Activities reception desk student employees next year. In addition to the initial training, I hope to create on-going electronic training sessions throughout the year. I am looking for examples of training guides, reception desk manuals, and on-going training efforts you may have done at your institution. I would greatly appreciate any advice/examples you may be able to provide! Thank you!

Betsy Hawes

Student Activities Graduate Assistant

MN State University, Mankato

 

 

 
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David Pennock(dhpennoc)
Posted: Friday, June 1, 2012 1:30 PM
Joined: 4/2/2007
Posts: 71

Betsy,

We have our manuals and other resources on a wiki with google.   If you send me your email address I can grant you view access to it.  As far as on-going training sessions those are happening during weekly or bi-weekly staff meetings.  We also have created several e-learning modules using Adobe Captivate 5 that cover some basic information about the department as well as our customer service program CAPS.  If you want more information let me know.  Good luck!

Dave


David Pennock

Assistant Director, Facilities and Operations

Syracuse University

dhpennoc@syr.edu 

 
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Ann Claussen(anneclaus)
Posted: Friday, June 8, 2012 8:46 AM
Joined: 1/15/2008
Posts: 4


 Hi David- I would love access to your information on Google.  It sounds like you have a great training program.  My email address is meaec01@moravian.edu.  Many thanks and all the best- Ann Claussen Moravian College
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Tyler Ratkowski(tratkows)
Posted: Saturday, June 23, 2012 5:08 PM
Joined: 7/11/2011
Posts: 1

Hi David,

 
I would also appreciate access to your wiki with google. The building managers in our Campus Center are moving over to the Events staff this year, and I have to build out a training program.
 
Thank you for your post!
 
Tyler Ratkowski
Campus Center Operations Fellow
Carroll University 
tratkows@pio.carrollu.edu
 
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John Wright(jowright)
Posted: Wednesday, July 18, 2012 3:20 PM
Joined: 1/16/2008
Posts: 1


 Hi David,
I would also like a copy or access to your training resources. My email is mkricketson@valdosta.edu. I am a Graduate Assistant at Valdosta State University!

Thanks so much!
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Keven Allen(kallenjr)
Posted: Tuesday, December 11, 2012 1:24 PM
Joined: 3/29/2011
Posts: 1

Hi David,

 

Could you grant me access as well? my email is kallenjr@fau.edu

 

Thank you for your post
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