Management
The ability to coordinate, oversee, administer, and evaluate the daily operations of our facilities, programs, services, and activities.
Skill sets associated with this competency include:
Customer Service
Knowledge required:
- Understanding of key elements of customer service
- Understanding of basic hospitality and catering services practices
- Understanding of best practices related to customer service delivery
Skills and abilities required:
- Ability to provide quality customer service
- Ability to train others in methods and practices of quality customer service
- Ability to effectively manage conflict and/or customer concerns
Administrative Savvy
Knowledge required:
- Understanding of institutional and organizational dynamics and political structures
- Understanding of diversity of organizational structures with higher education
- Understanding of organizational culture within the institution
Skills and abilities required:
- Ability to develop effective collaborative relationships
- Ability to develop astute political acumen
- Ability to recognize your place in the organization
Knowledge of Relevant Laws/Legal Requirements
Knowledge required:
- Basic understanding of applicable laws and policies (e.g., Americans with Disabilities Act, Family Educational Rights and Privacy Act, Freedom of Information Act)
- Understanding of how to find and review relevant laws and legal requirements
Skills and abilities required:
- Ability to apply information related to relevant laws and legal requirements to develop policies, hiring practices, etc.
- Ability to obtain and relate current information about legal proceedings and rulings
Assessment
Knowledge required:
- Understanding of basic assessment tools
- Understanding of methods and techniques associated with data collection
- Understanding of methods used to interpret and apply collected data
- Understanding of technology used to collect and interpret data
Skills and abilities required:
- Ability to design and implement assessment methods/instruments (e.g. focus groups, surveys)
- Ability to select the appropriate assessment instrument or method
- Ability to select appropriate target populations
- Ability to review collected data and correctly interpret results
- Ability to present and disseminate data through reports and presentations
- Ability to apply data to decision making and planning
Policy Development and Implementation
Knowledge required:
- Understanding of processes associated with policy development
- Understanding of possible implications of policy development for the campus community
- Understanding of how campus environments influence student success
Skills and abilities required:
- Ability to create coherent and effective policy documents
- Ability to apply and interpret policy in a fair and consistent manner
- Ability to manage and influence campus environments that promote student success
Contracting
Knowledge required:
- Understanding of the basic components of contracts
- Understanding of the process of soliciting and negotiating contracts within the context of an institution
- Understanding of the legal and financial implications of contractual agreements
Skills and abilities required:
- Ability to review and prepare contracts for signature
- Ability to administratively manage the contractual process
- Ability to create requests for proposal (RFPs)
Project Management
Knowledge required:
- Understanding of the scope and management of projects (e.g., goals, structure, timeline, delegation, monitoring, project completion and evaluation)
- Understanding of project management systems and certification theories
Skills and abilities required:
- Ability to practice/demonstrate effective personal time management strategies
- Ability to demonstrate effective project management strategies
- Ability to exercise responsible stewardship of resources toward the successful completion of projects and programs
- Ability to manage personnel and contractors involved in a project
- Ability to utilize project management software
Updated Feb. 14, 2013