Human Resource Development

The ability to interact with staff members and to manage staff resources in a consistent and equitable manner. 

Skill sets associated with this competency include:

Organizational Development

Knowledge required:

• Understanding of basic organizational culture theories
• Recognition of group development stages
• Understanding of organizational learning

Skills and abilities required:

• Ability to intentionally develop organizational culture
• Ability to provide intentional opportunities for organizational learning
• Ability to maintain effective organizational culture

Human Resources Laws and Institutional Practices

Knowledge required:

• Basic understanding of local, state, and federal equal opportunity laws
• Basic knowledge of applicable human resource laws and well as institutional human resource policies and procedures

Skills and abilities required:

• Ability to identify systems and resources related to human resource laws
• Ability to identify systems and resources related to institutional human resource policies and procedures
• Ability to develop and/or revise human resource policies in conjunction with the institution’s human resource office
• Ability to interpret and apply equal opportunity laws (and affirmative action)
• Ability to develop materials and procedures related to staff selection and training (e.g., job postings, position descriptions, interview questions, candidate evaluation forms)
• Ability to ensure privacy and confidentiality of communications and records as protected under the law

Hiring and Promotion

Knowledge required:

• Understanding of the basic policies, guidelines, and ethics of hiring and promotion
• Understanding that staff diversity serves to enrich student learning and the campus community

Skills and abilities required:

• Ability to create and institute fair, inclusive, and non-discriminatory hiring and promotion practices
• Ability to develop clear and accurate position descriptions
• Ability to use available resources to generate a diverse applicant pool
• Ability to lead a search from beginning to end

Training Skills

Knowledge required:

• Basic knowledge of training theories
• Knowledge of training techniques, processes, and programs
• Knowledge of talent development or how to maximize human potential

Skills and abilities required:

• Ability to develop and present staff training materials and workshops that include learning outcomes
• Ability to identify and provide access to continuing education and professional development opportunities to promote the continuous improvement of the professional competence and skills of all personnel
• Ability to recognize one’s own need for further training and to know how to obtain advanced or additional skills

Supervision

Knowledge required:

• Understanding of basic student and adult development theories and their application
• Understanding of basic coaching principles and techniques
• Understanding of the role of mentoring relationships in staff development
• Understanding of institutional recognition and reward programs and procedures
• Understanding of institutional and departmental disciplinary and/or termination policies and procedures
• Knowledge of basic conflict management techniques

Skills and abilities required:

• Ability to utilize effective communication practices
• Ability to develop an environment of respect
• Ability to provide written performance expectations for all employees
• Ability to provide timely and effective feedback
• Ability to develop and implement recognition and reward programs
• Ability to develop functional workflow and organizational charts 

Performance Appraisal

Knowledge required:

• Understanding of theories upon which performance appraisals are constructed
• Knowledge and understanding of performance appraisal instruments and techniques
• Recognition of performance appraisal benefits and challenges
• Knowledge of institutional performance evaluation processes and procedures

Skills and abilities required:

• Ability to create written performance appraisals
• Ability to proactively discuss performance with staff members and establish goals for continued growth and development
• Ability to utilize performance appraisals to assist with improved employee performance 

Volunteer Management

Knowledge required:

• Understanding of intrinsic/extrinsic motivation theories and their application
• Understanding of the basic reasons why individuals volunteer and the expectations they may have related to their experience

Skills and abilities required:

• Ability to develop and utilize effective volunteer recruitment, training, motivation, and retention strategies
• Ability to develop and promote appropriate volunteer incentives and recognition 

Healthy Lifestyles

Knowledge required:

• Basic understanding of wellness models and theories
• Understanding of wellness as a non-static state

Skills and abilities required:

• Ability to achieve a state of personal balance and wellness
• Ability to model and promote wellness to staff and students