Category: Student employee
Responsibilities: Act as a greeter for individuals in the campus center; provide prompt and courteous customer service to guests and clients; enforce campus center policies; responsible for safety and security of facility, furnishings, equipment, guests, and employees; relay all pertinent information/issues to staff members as appropriate. Complete all daily equipment set-ups, technical requirements; assist with daily event management, to include checking out equipment; maintain awareness of daily event schedule and all related information. Inspect all equipment for proper functioning before setting up in a meeting room; maintain orderly appearance in all storage areas. Put into operation various pieces of audio-visual equipment (PA systems, slide/overhead projectors, LCD projectors, computers, TV/VCR/DVD players, sound boards, speakers, dry erase board/marker/eraser sets). Replace or note burned-out bulbs in equipment or meeting rooms. Check-in with clients prior to event/meeting to ensure equipment is functioning properly. Serve as audio-visual technician for large events or where technical expertise is desired. Responsible for appearance/cleanliness of public spaces and meeting rooms; assist with resetting spaces after events/meetings; maintain neat and clean appearance of information center, lounges, meeting rooms, hallways (in coordination with housekeeping staff). Relay outstanding/pending items to replacement shift prior to being relieved. Assists with documenting technical equipment inventory. Attend required student employee staff development meetings/programs. Must wear protective safety equipment, including (at a minimum) closed-toed shoes, belted pants, and proper campus center identification
For centers with a stage management crew:
Scheduling technical crew for performances. Ensure readiness of backstage facility and house. Open/close facility for events and rehearsals. Liaison with facility users. Call cues/give direction during shows. Operate light/sound board, follow-spot, fly rail as appropriate.
Special qualifications: Customer service skills; Ability to work with a minimum of supervision; Cooperative spirit in working with peers, supervisors, clients, and guests; Problem-solving skills in booking space, assigning equipment, resolving payment, and troubleshooting under tight deadlines; Evening/weekend availability.
Education: Undergraduate enrollment preferred.
Skill development areas: Communication, Facilities management, Intercultural proficiency, Marketing, Planning, Student learning, Technology
Primary outcome domain: Practical competence
Secondary outcome domain dimensions: Effective reasoning, Collaboration, Technological competence
Updated Aug. 12, 2010