Management

The ability to coordinate, oversee, administer, and evaluate the daily operations of our facilities, programs, services, and activities.mgt

Skill sets associated with this competency include:

Customer Service

Knowledge required:

  • Understanding of key elements of customer service
  • Understanding of basic hospitality and catering services practices
  • Understanding of best practices related to customer service delivery

Skills and abilities required:

  • Ability to provide quality customer service
  • Ability to train others in methods and practices of quality customer service
  • Ability to effectively manage conflict and/or customer concerns

Administrative Savvy

Knowledge required:

  • Understanding of institutional and organizational dynamics and political structures
  • Understanding of diversity of organizational structures with higher education
  • Understanding of organizational culture within the institution

Skills and abilities required:

  • Ability to develop effective collaborative relationships
  • Ability to develop astute political acumen
  • Ability to recognize your place in the organization

Knowledge of Relevant Laws/Legal Requirements

Knowledge required:

  • Basic understanding of applicable laws and policies (e.g., Americans with Disabilities Act, Family Educational Rights and Privacy Act, Freedom of Information Act)
  • Understanding of how to find and review relevant laws and legal requirements

Skills and abilities required:

  • Ability to apply information related to relevant laws and legal requirements to develop policies, hiring practices, etc.
  • Ability to obtain and relate current information about legal proceedings and rulings

Assessment

Knowledge required:

  • Understanding of basic assessment tools
  • Understanding of methods and techniques associated with data collection
  • Understanding of methods used to interpret and apply collected data
  • Understanding of technology used to collect and interpret data

Skills and abilities required:

  • Ability to design and implement assessment methods/instruments (e.g. focus groups, surveys)
  • Ability to select the appropriate assessment instrument or method
  • Ability to select appropriate target populations
  • Ability to review collected data and correctly interpret results
  • Ability to present and disseminate data through reports and presentations
  • Ability to apply data to decision making and planning

Policy Development and Implementation

Knowledge required:

  • Understanding of processes associated with policy development
  • Understanding of possible implications of policy development for the campus community
  • Understanding of how campus environments influence student success

Skills and abilities required:

  • Ability to create coherent and effective policy documents
  • Ability to apply and interpret policy in a fair and consistent manner
  • Ability to manage and influence campus environments that promote student success

Contracting

Knowledge required:

  • Understanding of the basic components of contracts
  • Understanding of the process of soliciting and negotiating contracts within the context of an institution
  • Understanding of the legal and financial implications of contractual agreements

Skills and abilities required:

  • Ability to review and prepare contracts for signature
  • Ability to administratively manage the contractual process
  • Ability to create requests for proposal (RFPs)

Project Management

Knowledge required:

  • Understanding of the scope and management of projects (e.g., goals, structure, timeline, delegation, monitoring, project completion and evaluation)
  • Understanding of project management systems and certification theories

Skills and abilities required:

  • Ability to practice/demonstrate effective personal time management strategies
  • Ability to demonstrate effective project management strategies
  • Ability to exercise responsible stewardship of resources toward the successful completion of projects and programs
  • Ability to manage personnel and contractors involved in a project
  • Ability to utilize project management software
Updated March 31, 2015